We aim to offer a 3-5 working day Delivery Service on all of our orders with Hermes or Royal Mail.

There may be some cases where your parcel will be delivered by another carrier. Some of our items are held in external warehouses and may take slightly longer to get to you. If this is the case we will contact you to let you know.  Our guaranteed Christmas Delivery service relies on Royal Mail.  The Spoilt Rotten Pet Co. guarantee to dispatch orders placed before 20:00 on Monday 20th December 2021 by Tuesday 21st December by Royal Mail 1st Class Postage which is Royal Mail’s cut off for pre Christmas delivery for this postage class.  The Spoilt Rotten Pet Co. can not be held responsible for any unforeseen delays then caused by Royal Mail. 


Personalised and Bespoke – These items can take up to 14 days to be made before they are dispatched. 


Our free local delivery service covers the following postcodes and is applicable to orders of £10.00 and over:  TS1 – TS8; TS15 – TS20 and TS22 – TS23.  We aim to deliver these orders within 3 working days of your order date however please allow longer at busier periods of the year.  If you would like to take advantage of this service please select “Free Local Delivery” at the checkout.  If you would prefer your order to be delivered by Courier / Post then please select “Standard Delivery” where our standard delivery charge of £3.45 will be applicable.